Introduction

As an hotelier, you must be concerned over plummeting hotel telephone service revenue. Thanks to mobile phones, what was once a sweet addition to the bottom line seems to have vanished forever C but what can be done?

The answer may lie in taking advantage of Voice-Over-IP Telephony or VoIP to put telephone revenues back on the bottom line C while at the same time offering your guests better service and lower cost than they can get from their own mobile phone operator.

This article describes VoIP and how it can be used by hoteliers to rebuild guest telephone revenue, reduce the expense of the hotels own telephone service costs, enhance your guest service portfolio and add a differentiation factor against your competition.

Guest Perceptions of Hotel Telephone Service

As a small-business traveler with some degree of price sensitivity, I am terrified of even picking up a hotel telephone for fear of the charges. With many European hotels charging